1. What is your return policy for cosmetic and personal care items?

At Lamonte, we want you to love every product you receive. If for any reason you’re not satisfied, we offer a 30-day return policy for items that are unused, undamaged, and in their original packaging. Please note that, due to hygiene reasons, certain personal care items may not be eligible for return. To start a return, simply email us at hei@lamonte.com with your order details. Once your return is approved, we’ll provide a shipping label and instructions. Please ensure you do not send items back without prior authorization.

Items bought on sale or with a gift card are non-returnable, and we cannot accept returns of opened or used hygiene products. For damaged, faulty, or incorrect orders, contact us immediately—we’re happy to help make it right.

For any questions, feel free to reach out to our customer care team at hei@lamonte.com.

2. How do I know if my item is eligible for return?

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. We recommend keeping your receipt and any tags. If you’re unsure, feel free to contact us before initiating a return.

3. How long does it take to receive my refund?

Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, it will be processed to your original payment method within 10 business days. Please allow additional time depending on your bank or card issuer.

4. What should I do if I receive a damaged or incorrect item?

If you receive a faulty, damaged, or incorrect product, please contact us immediately. We’ll work quickly to resolve the issue and ensure your satisfaction.

5. What payment methods do you accept?

We accept a variety of payment options, including Visa, Visa Electron, MasterCard, and other methods listed at checkout. All payments are securely processed through trusted partners such as Checkout Champ, Moneybookers, and/or Smart Money.

6. Can I get assistance in another language?

Yes, we offer customer support in multiple languages, including English, Italian, and other major European languages. Please let us know your preferred language when contacting us.

7. How do I change my account information?

You can update your account details by logging into your account and going to the “Account Settings” section.